I had a first class flight from Beijing to Sydney. They actually started boarding economy class passengers before first and business! It was only when staff noticed me standing in the first class queue that they figured that I should probably go in now. The first class cabin is nice and I liked my seat. However, service on board was horrible. The flight attendant barely spoke English, and when she asked what I wanted for dinner, I didn't understand half the choices. There was no printed menu! So I had to make a choice based on what little words I were able to grab from the flight attendant. The food was okay. There were maybe 5 dishes that were mostly good, except for the main dish which was some type of meat that didn't taste well. I also didn't get a wine list at any point. The entertainment system was ok, but not that many choices in terms of US films and shows. And the ones available had chinese subtitles that you couldn't turn off. And before each title started there was actually commercials! After the flight attendant turned my seat into a comfy bed, I didn't see her for the next 8 hours or so, until breakfast, which was ok
4
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Air China
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline