Passenger Review

Air Canada review by Arthur 2014-12-10

3 / 10

09 December, 2014 by ar

Economy Class

I flew in from Atlanta to Toronto ending in Vancouver (Economy Class)> The US leg of the flight was fine, cramped, noisy, but ok. The Canadian leg was god awful I had the worst inflight care I have ever experienced the steward that was supposed to be there to help us ignored my repeated requests for service walking by the service request light at least 15 times ( no exaggeration) I timed the wait and it took over 40 minutes ( on a 5 hour flight ) for him to acknowledge me. He was hostile and quite obnoxious when I asked for a pillow and then left the light on I tried to speak to him when ordering from the refreshment cart he would not make eye contact or speak to acknowledge my requests. I fly regularly at least 4 times a month, I have never received such obnoxious and dismissive treatment on any airline absolutely the definition bad customer service.

3

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Air Canada

Air Canada

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline