Condor Flugdienst review by Mauricio 2015-10-10

HORRIBLE EXPERIENCE! Airline outsourced plane/flight to a charter company. Additionally we had a medical emergency that required landing in Canada. Once on the ground, they promised that the airline would help us get to Florida after the emergency was over and she was discharged from the hospital. Unfortunately nobody from the airline was very helpful. When we contacted them, they said there was nothing that they could do to help and that we were on our own to find our own way back home. While at the hospital, we had to find our own hotel and our own flights home. We cannot believe how poorly we were treated and left us stranded in another country! We filed a complaint with Condor over 10 weeks ago and they do not respond. This airline is completely untrustworthy. They outsource flights to a charter company with old planes. And god forbid, you have an unplanned event, don't expect them to help or even address any complaints. We would NEVER recommend this airline to anyone and will NEVER fly this airline again!! They are horrible!! EDITORS COMMENT: Sounds like a very bad experience indeed. It's very frustrating when the plane you are meant to be on is changed.