Vueling review by peter

This is just a small part of the final letter I sent to Vueling following many e mails requesting some compensation for an appalling experience. Vueling clearly have no belief in offering customer service and prevaricate and finally refuse to engage with customers' legitimate complaints. Read my letter as a warning and choose another airline at all costs!! Dear Vueling Airlines, I suffered a very poor experience of your Company on the 21st December, largely as a result of lack of professionalism, non-communication, indifference to the customers and bad customer service in general. You have decided to retreat under the "invisibility cloak" of the tick box culture and claim that Vueling have fulfilled all the rules and criteria according to the European regulations. Clearly kind customer care gestures are not included in your manual. Now why do you think, when I have a choice, that I would continue to choose Vueling Airlines? Clearly who would? Yours faithfully, PETER FERGUSON. PS; My surname is Ferguson with an F, but why bother with polite niceties when SR_Number: 1-18001164870 serves your tick box culture more easily!