Bangkok Air review by Peter 2015-10-09

I've flown on Bangkok Airways 10 times from Samui to Bangkok (returns included). The staff is friendly. Check in is average. The huge negative to this airline is they will bump all the passengers from an Airbus to a twin engine prop and not inform any of them. It happened to me 2 times. The airbus is 55 minutes, the prop is 1 hour and 35 min. You might think, "not a big deal". Well yes and no. I paid more for the airbus ticket and didn't choose the prop plan intentionally because I had appointments that day, so the 35 min additional travel time destroyed my day. I paid a premium for the airbus because it's faster and was downgraded and not informed or refunded the difference. This is like reaching into my wallet and stealing. Very unprofessional. Since BKK Airways is 1 of 2 airlines that has direct flights to Koh Samui from Bangkok the customer has not power and can't go to another carrier without paying 2x the ticket price (Thai Airways). Monopolies lead to bad service. This is an example. They will bump you, they don't care about the customers at all. If they did, they would respect the customer enough to inform them before bumping 50 people to a cheaper plane to operate. EDITORS COMMENT: That does happen and it is annoying but the time difference is actually only 20 minutes and there's heaps of direct flights everyday so perhaps take the flight that's earlier next time to allow for such things, Like you said - it happens and happens regularly unfortunately.