Scoot review by MY 2016-11-25

The order web site is the worst I v ever seen. They try to sell anything. My first (and the last) experience with Scoot can't be worse. My flight has been delayed for 6 hours, but the customer service guys were so inpatient to hear my complains. I booked the night flight and planned to sleep on plane, so that meal and drink was not pre-ordered. However the flight was delayed till the second day which became a day flight lasts for 8 hours without meal and drink. Despite my wasted car rental on the second day due to flight delay, I only asked for free drinks and meal as compensation. The customer service even did not want to have a try to request for me but just said "no we cant do it". They even asked me to cancel my flight and they will compensate 20 dollars administration fees.... by AU and US regulation, in any case, if it is delayed by more than 3 hours, meal should be provided. I am not sure where can we claim in Asia.