AirAsia X review by David 2017-06-17

We try to fly on a budget, and we have flown on various airlines. I have an online account with Air Asia so that I can make bookings when we fly. Now, when talking about experiences, overall, it is what it is - nothing spectacular, nothing bad. We decided to organise a small holiday for my wife's family in Vietnam, to travel to their hometown. Later, my wife decided she wanted to join in, so we made a booking for her, with Air Asia being the cheapest at the time of booking. As time progressed, we noticed something different with my wife - checked with the doctors and discovered that she had just gotten pregnant. So, we needed to cancel our flight as the doctor advised not to fly so early in the pregnancy. Our friends said not to worry as we should be able to get a refund; they've done it before, albeit with other airlines. So, we arranged to have the flights canceled. Unfortunately, due to Air Asia's terms and conditions, we could not get our money back. Being pregnant made no difference. I tried asking if there was some way, but after a long conversation, my only option was for an account credit. Their cancellation fee was massive too. I had also made bookings with another airl