Air New Zealand review by Yvonne 2015-09-09

From Auckland to Hong Kong, tried 4 machines to try getting my boarding pass printed, none of them worked. There were 3 staff to help and although there were only 2 groups of passengers in the queue before me (1 solo and 1 family of 4), it took 50 minutes before I could get my boarding pass, inefficient to a ridiculous point. One of the staff who had been at the counter with printing boarding pass just left the counter when there were still people in the queue, obviously passengers at that queue were not happy. I had experience with those self-print boarding pass and luggage stickers with another airline and did not have any problem. So ANZ, apart from having problems with the machines, they closed all their counters and taking that long to get something so simple done is completely unacceptable.