There is no doubt that american carriers in general lag behind their European, Middle Eastern and Asian counterparts in anything from service, equipment to entertainment. On my recent flight on AA it came to a new low at least as far as entertainment is concerned. The available selection and more so the interface is something I would have expected to see in a DC-10, but certainly not on a B777. The movie selection was minuscule, even compared to carriers such as United. The New release selection was comprised of a handful of features and most of them weren't even that new. The oddest thing and the main reason I compare it to DC10 technology is that the features are not "on demand" they have a cycle and you have to either watch what is in progress or wait for the next feature to start. I honestly haven't seen this since this since the DC10 era. The food in general is mediocre but since my flight originated in London it is probably better than if I had started my trip in Miami. Generally speaking I find that the quality of food on U.S. carriers is better coming out of Europe rather than arriving into.
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American Airlines
Overall Value for Money
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Customer Service
In Flight Entertainment
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Meals and Beverages
Recommend Airline