American Airlines review by Rhys 2013-02-12

American Airlines New York to LA. QF3030 code share with Qantas but an American plane Worst flight ever taken (and I've flown over 500 times) My wife and I recently travelled to New York and LA. I think living in Australia and Asia we are spoilt when it comes to airline service. This was a 6 hour 15 minute flight from New York to LA. We had heard that airlines in the USA are lousy and we chose American because it was code shared with Qantas and apparently was the better of a poor bunch. We thought we did everything right such as booking well in advance and doing online check in. However when we did the bag drop off our tickets were changed and once we boarded the plane we were no longer sitting together???? To make matters worse when we queried this with the flight attendant we almost got our ears chewed off. The flight attendants were of a completely different mould to what we are used to on the other side of the world. They were unfriendly, aggressive, rude, confrontational and unhelpful. We were unable to get our seats moved. Both our seats appeared to be broken and not surprising there was no seat back entertainment. They did have TV's in the ceiling that were advertising the new on board wifi facility which you pay for but my wife couldn't hear this message as her earpiece did not work. For the next 6 hours she was told they would give her another one but they never returned. The 6 hour flight was absolutely packed, left late out of New York with no entertainment and no quality food. You could purchase junkfood and snackfood and that was about it. Very disappointing.