Passenger Review

Ryanair review by Lukasz

4 / 10

24 July, 2019 by Lukasz Sobon

Economy Class

We arrived at the airport 3 hours before departure as advised by airlines. Flight to Wroclaw Fr8405 08:35, 2 hours b4 departure still waiting for the screen to show where to check-in bags (picture attached). Asked members of staff how long before the flight screen shows the information and was told 3 hrs b4 which in this case was a lie. No body wanted to explain why and help us. Luckily I know someone who work at Stansted who helped us skip the queue for bag drop off and took us through security (fast tracked). Flight was delayed anyway fully booked. We had to wait pretty long time in a corridor for pax leaving a aircraft so we could start boarding. Lots of crying infants and children on board due to beginning of summer holidays,luckily I had my ear plugs because situation was badly handled. Overall really bad check in experience, boarding and flight.

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Ryanair

Ryanair

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

1

Meals and Beverages

2

Recommend Airline