VietJet Air review by Jason 2015-03-12

Not a pleasent experience. We were trying to change a flight and emailed the contact info provided. They emailed back saying we had to change online, by calling or visiting a store front. We tried numerous times online, but recieved an error message everytime... even when we went to a travel agent and had them try online. We called many times, but no one answered ever and vietjet charges 1000vnd per minute to call their number. Finally when we were back in Hanoi and had a store front we could go to the flights were all booked. When we started trying to change the flight 3 days prior there were 2 flights available... but by the time we actually spoke to someone 3 days later... none. Worst customer experience ever. The flight experience is also very baseline. Choose other airlines if possible.