Passenger Review

Malaysia Airlines review by Warren 2017-01-03

7 / 10

02 January, 2017 by ar

Economy Class

My wife and I have flown this particular flight 3 times in the space of about 18 months and are due to fly it again in a few weeks time unfortunately as we we will never ever use them again! The first time was a great experience, the second time our luggage arrived late at night the next day and the last time in November, our luggage and everything in it was absolutely soaking wet. They had left it out for nearly 3 hours in the pouring rain at KL airport. We had clothes and shoes ruined and everything had to be cleaned again after having it dry cleaned in Bali at our hotel. The service on the plane is fine, but if you need even a blanket to keep you warm at the other end,(leaving temperatures of over 30 degrees and arriving early hours to about 1 degree) forget it! Because of this my wife became really ill and had to be off work for a week. But their customer service is non existent. They will not speak to you or even answer an email. We have been so shabbily treated that we are dreading flying with them again. It's such a shame we'd already booked. We fly many many times with many different airlines. I would not recommend anybody to use them!!!

0

Comments

No comments yet, be the first to write one.

Malaysia Airlines

Malaysia Airlines

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline