Passenger Review

Emirates review by Rachel 2016-11-21

6 / 10

20 November, 2016 by ar

Economy Class

The flight to D.C to Dubai was good. We stayed in Dubai for 5 days and next flight is from Dubai to Bangkok. All my seats were confirmed. When we checked in at Dubai airport, I was told I was on stand by because I did not check in online. Hey, checking in online is an optional for all customers. I was traveling with a child and I also have a connection flight from Bangkok to Yangon. I was at first check in counter for 20 minutes and was told that the flight was overbooked and I will know 30 minutes before the departure( if I will get on the flight on not). She sent me out to the other counter but that lady had no idea. Again, I was sent out to the ANOTHER counter. By the time, I got to the last counter, I barely hold my anger. After heated arguments, I got the seat but I was put in the middle seat. I chose my seat one month before my trip and they all were confirmed.When I showed my print out my electronic ticket, they said I lost my seats because I did not check in online. Really?? They treated me like a fool and 3 staffs ganging up on me. It took almost 2 hrs at the check in counter. Crews were rude too. I heard they make fun of Economy class passengers. NEVER AGAIN, EMIRATES!!

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Emirates

Emirates

Overall Value for Money

n/a

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline