I flew to Manchester on Friday 27th January from Heathrow Terminal 5. As usual with BA the flight was in time and the crew were excellent. What was really disappointing is that we now no longer get a complimentary drink. In effect is BA now a low cost carrier? If so that is sad as BA for me as always about quality. Can I urge you to re-think your strategy. EDITORS COMMENT: Unfortunately they had to do it to remain competitive.
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British Airways
Overall Value for Money
3
Seat and Cabin Space
4
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline