Passenger Review

Cathay Pacific review by hsin 2017-01-09

6 / 10

08 January, 2017 by ar

Economy Class

We fly CX every time, and every time recently it is worse. Just might have to change airlines. Each time something less of service. No salt and pepper, no water bottle, always something missing from the food tray, less cabin crew and they seem harrassed and overworked. It just is progressively becoming ordinary instead of special, how it was when we joined Marco Polo.The steward never brought the water i requested. I had to go looking for it. Even one time in business class, we just got an economy tray with no choices, the coffee did not come, the cheese and biscuits were skipped, no little classy chocolate, and only one food trolley instead of two for whole business cabin. It meant my friend on one aisle got her food, finished eating and put away before my first course even arrived. Food isn't everything, agreed, but business class should be business class. Their amenity pouch is tacky too, with tiny free "samples" inside, not anything vaguely special. Absolutely not worth the money any more. How disappointing! EDITORS COMMENT: If you got a last minute upgrade to business then you often do only get an economy meal as you wont have been catered for otherwise they should not run out of food.

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Cathay Pacific

Cathay Pacific

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

2

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline