American Airlines review by Cheryl 2015-12-25

I can not believe that in this age of automation American Airline can not communicate with those responsible for connecting flights and hold the plane for a few minutes when it is their fault the flight was delayed. American Airlines is the worst and I will NEVER fly with them again!!!! My flight from Philadelphia was delayed which caused us to be late for the connecting flight. The time difference was 15 minutes and it was the last flight on Christmas Eve. They could have communicated with the gate and had them wait a few minutes, particularly since it was their fault, but they chose to leave five passengers on Christmas Eve. Like the one guy said, "they don't care!"