Qatar Airways review by Justin 2014-06-03

Was refused boarding in Doha after the late arrival of my flight from Cape Town at the new Hamid airport, despite making it to the gate on time. "No time to transfer my luggage" was the reason given. To be fair, they took me to a hotel for the day and paid for my lunch but it was a 12 hour delay I could have done without and I missed meetings because of it. After arriving in KL 12 hours later than I expected to I stood and waited for my luggage...and waited...and waited. It has not arrived, which makes a total mockery of them bumping me off the flight in the first place (business class I might add). To top this woeful performance off, I have made at least 10 phone calls to try to track down my bag and not one person was able to assist. Either the phone isn't answered or I'm given another number to call. Meanwhile I am trying to prepare for a trip to Europe in two days without many of the things I need to take with me. As for the flight itself, the metal is OK but the business class cabin in the Dreamliner is cramped if you're tall like me; try turning over when in bed mode and you will see what I mean. Give me the business class cabin of an Emirates A380 any day. The cabin crew are hit and miss; either gruff or unsure of themselves with a few exceptions. Normally the best are in business class cabins, but not on QR. All in all, not a pleasant experience and I will return to Emirates once they get their flight schedule back in order. The worst past is that nobody at QR seems to care.