Passenger Review

Volaris review by Dario

2 / 10

01 May, 2020 by Dario Sarmiento

Economy Class

"DO NOT USE this Airline. This is by far the worst airline I have ever use, the prices are low but that's how they get you, they gauche you in other charges, like; over limited baggage fees,($55.00 US dollars) drinks, food etc. So you will ended up paying more. Seats are too closed. I was surprised they didn't charge me for the air while I was flying. The staff is so rude with lowest service. The airline due to this COV-19 canceled my flight, which it's understandable. so I though it was going to be the same as the other airlines, I decided to contact them just to find out it was no way to contact anyone anywhere. I WAS NEVER ABLE TO CONTACT ANYBODY via phone or line call this number (866) 988-3527 over and over just to realized that after waiting 40-50 minutes the line cut off and if you get thru the line they hung up on you. They also ask you to email them since they are too "BUSY" which I did, I have sent 7 emails and no answer. wasted $250 dollars

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Volaris

Volaris

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline