American Airlines review by Joshua 2016-07-15

American airlines doesn't care about its customers. Simple as that. I had two horrible experiences with them this weekend traveling to my best friend's pre-wedding weekend. It's roughly a 400 mile drive, but I figured for convenience i would fly. It would cost 5 times as much money as driving but it would be so much simpler. Boy, I literally could not have been more wrong. Friday, as I was heading to the airport, only minutes from my home, I checked into the flight. It emails me a boarding pass. I open it to check gate and everything and discover my boarding pass is on a flight 12 hours later than the flight i booked. I look at my itinerary, find my initial flight info, look it up, and discover the flight was canceled. I call in, trying to make new arrangements because i am desperate to get there. We had plans from the second I landed basically until the moment I left Sunday night. When I finally get ahold of a representative she speaks to me like I have made some kind of mistake... is it my fault you canceled my flight? You didn't contact me. You didn't give me any options, you just put me on a new flight. Not cool. Finally after some discussion and weighing my options I have