Passenger Review

Cathay Pacific review by Garry 2016-10-20

5 / 10

19 October, 2016 by ar

Premium Economy

Recently flew four sectors with Cathay Pacific. On two sectors we managed to get off the ground 2 hours late, once because someone forgot to get the plane out of the hangar and on another occasion it was one hour late but did manage to make up the time. Cathay Pacific stuffed up our booking so that on the last sector my wife and I were assigned to seats in different rows. Staff refused to do anything about this and told us they couldn't see in the system that we were travelling together despite the fact we already flown 3 sectors together, have same surname and our e-tickets were consecutive numbers and when you look up one number in the system both names come up. Cathay's Premium Economy is not up to the same standard as BA or Qantas and while the seats are more comfortable than Economy the price differential is not worth the cost, especially when the rows are so close together so that when the passenger in front fully reclines their seat it is very tight.

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Cathay Pacific

Cathay Pacific

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

2

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline