Passenger Review

Air Serbia review by Maja

0 / 10

03 December, 2019 by Maja Vukotic

Premium Economy

The worst airline I have ever used! They have a monopoly on certain routes, so the prices are extremely high even if you buy tickets largely in advance. For example, for a short flight on a route such as Milan-Belgrade, the price is never under 200€, for a basic tariff, where the service is equivalent to the one of low cost companies (i.e. only hand baggage, no food/drinks, free check-in only if done online etc). So, the passenger pays very high price for a ticket without basic services. I would also mention that other airlines decided to exit the market for unfair competition, so a passenger has no alternatives if he wants to fly direct. I also had bad experience when they just canceled my return ticket, probably for overbooking. When I asked for explanations, the stuff was extremely impolite and I never got my money back. One day before the flight for which I bought ticket two months in advance, I had to buy another ticket with another airline.

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Air Serbia

Air Serbia

Overall Value for Money

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Seat and Cabin Space

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Customer Service

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In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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