Qantas review by Jason

Flew Business class Singapore to Melbourne on the Airbus A380. Overall a horrible experience. Interior is old and falling apart, entertainment systems just popped up all over the place on take off and landing, bits of the seats fell off too. Food not much better than Economy. Staff were generally rude, looked tired and over it. Flat bed mattress on the A380 was worn and had holes in it. Qantas business lounge was packed, food was cold. Disorganized boarding service, no priority boarding for business class, they were processing all passengers at the same time. Not a care given. Both Emirates and Singapore Airlines offer an exceptional product on this route for generally the same price, with exceptional lounges whereas Qantas is a really horrible experience. I wouldn’t fly this airline again unless I fly on points for free and even then I will attempt to spent those points on a partnered airline.