Volaris let me know my flight was being scheduled on a different day. I turn to calling the company’s customer service to get to the bottom of this. My first interaction with a member at Volaris DROPPED the call as soon as I was put on hold. No biggie, I call back and go through the mundane steps to reach another human. Hurray, I reach another member who again, puts me on hold and once again, my call gets dropped. Ok, I can call again as my plans are wide open, but this happened again and again for over an hour. Once I did get through and got David, who does spend some time trying to explain to me that I wasn’t getting my money back and wouldn’t even receive half of what I paid with airline coupons, I was pretty much done with this company. David gave me a confusing explanation that he couldn’t articulate to the level of my understanding in which case, I asked to speak to a manager. David was unwilling to connect me and told me "there's no manager who can help you as this is the rule and has already been decided".
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Volaris
Overall Value for Money
Seat and Cabin Space
n/a
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
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Recommend Airline