Volaris review by Daniel

Volaris let me know my flight was being scheduled on a different day. I turn to calling the company’s customer service to get to the bottom of this. My first interaction with a member at Volaris DROPPED the call as soon as I was put on hold. No biggie, I call back and go through the mundane steps to reach another human. Hurray, I reach another member who again, puts me on hold and once again, my call gets dropped. Ok, I can call again as my plans are wide open, but this happened again and again for over an hour. Once I did get through and got David, who does spend some time trying to explain to me that I wasn’t getting my money back and wouldn’t even receive half of what I paid with airline coupons, I was pretty much done with this company. David gave me a confusing explanation that he couldn’t articulate to the level of my understanding in which case, I asked to speak to a manager. David was unwilling to connect me and told me "there's no manager who can help you as this is the rule and has already been decided".