American Airlines review by Richard 2014-02-05

BCN-MIA on AA 113, 26 December in economy. Plane - 767 - dirty, scruffy and well used. No seat back screens and on the overhead screens the first film started before the crew handed out ear phones - they were too busy preparing their sleeping quarters. Food dismal and when I went to the galley to ask for some water I was told "Wait 10 minutes and we will be round". But the main issue was safety. No pre take off safety check and on landing 2 emergency exit rows I could see were full of luggage on the floor, the occupants on one had ear phones in and their Ipads on, window blinds were shut and all this less than 2 metres away from a steward. Disgraceful. The staff were the worst I have ever had. Never again will I fly with American.