Passenger Review
American Airlines review by STEVE 2016-10-06
4 / 10
05 October, 2016 by ar
Worst experience ever, day started boarding our plane which after sitting for about 30 minutes realized there was mechanical issue. Kept us on the plane for over 2 hours at which time they unboarded us for a new plane which also took some time. Taxied to runway at which time pilot timed out and had to turn around and went back to gate. Un-boarded us again and now they were unable to find a new crew. Left us sitting in the airport for 9 hours with no restaurants or vending machines available. Treated us like caged animals.
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline