Passenger Review

American Airlines review by STEVE 2016-10-06

4 / 10

05 October, 2016 by ar

Economy Class

Worst experience ever, day started boarding our plane which after sitting for about 30 minutes realized there was mechanical issue. Kept us on the plane for over 2 hours at which time they unboarded us for a new plane which also took some time. Taxied to runway at which time pilot timed out and had to turn around and went back to gate. Un-boarded us again and now they were unable to find a new crew. Left us sitting in the airport for 9 hours with no restaurants or vending machines available. Treated us like caged animals.

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American Airlines

American Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline