American Airlines review by Roshanda 2015-06-03

AA CSR's are very rude and hostile. Upon booking my sons flight and paying the UAM fee I asked the agent if she needed the info of the person receiving my son at the airport of pickup. She told me no. I asked if this was a new policy as my son had flown many times in the past and I always provide that info. She gave me much attitude. Unfortunately I had to change the departure date of my sons flight and pay the fee of $167 to change the date. I was ok with that, however when my family member dropped my son off at the departing airport they charged my family member another $167. As AA claimed that fee hadnt been paid. I called AA to rectify this and spoke with the manager Nile Zirker and she called me a liar saying my family member was not charged again. I explained that $167 was paid twice she became hostile and wouldn't let me speak nor explain. I'm very upset and will no longer fly AA and I will be sure to let everyone know of this experience!