Passenger Review

China Eastern review by John 2016-11-18

8 / 10

17 November, 2016 by ar

Economy Class

I booked travel ORD-ICN without reading any reviews of China Eastern and when I eventually got around to doing so, I became terrified. Everyone seemed to have horror stories of lost luggage or long delayed flight, but I'm happy to report I had none of these problems. My flights were ORD>PVG>ICN and the same on the return. Planes were clean and comfortable, food service was better than in used to, and entertainment was very good. Upon arriving to ICN for return flight, I found my ICN>PVG flight was delayed by 12+ hours, which would have caused me to miss my connection in PVG. I went to the China Eastern customer service desk and was promptly transferred to a direct flight to ORD on Korean Air! No problems whatsoever. I had a great experience, but my advice on a low cost airline like this is still to plan for the worst. Arrive early at the airport and try to allow for delays in your travel plans. EDITORS COMMENT: Great advice!

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China Eastern

China Eastern

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline