Bangkok Air review by Laura 2014-02-14

I have traveled with the airline before, and was Ok. However, now I recommended it to a friend. And she bought a ticket. During her trip, she lost all her documentation, her phone was down and her laptop had run out of battery. I needed to contact her to give her vital information, I called each and every number these people have and they kept giving me more and more people to call. Finally, somebody gave me the telephone of the gate where my friend's flight was departing. A very nasty lady answered my phone and told me that she was very busy and could not deal with that at the moment and informed me that I should call a supervisor. So, I asked her, can you give me the number of your supervisor. She absolutely refused and hung up the phone.