Passenger Review

American Airlines review by Isaac 2017-04-05

6 / 10

04 April, 2017 by ar

Economy Class

Flight AAL 154 from Japan to Chicago on March 16-17 2017. I had gone to the Philippines for a mission trip with some family and friends. We had been questioned by a flight attendant, and a colleague as to why we switched seats with another passenger. We explicitly told them that we asked him if we could change seats, and he obliged. We were not given any of the names of the flight attendants who gave us attitudes over their rules, instead of serving us, we felt judged over what looked like a stolen seat. While being served meals we noticed that the first flight attendant took off her badge so we wouldn't be able to see her name. This is unacceptable practice by any flight attendant, I personally would want to know her name, and a written apology. Given that the flight agents were okay with us being there.

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American Airlines

American Airlines

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline