Air china transit lounge is fraud, deceptive advertising ,via online you can't get confirmation,My flight was FCO - SGN ,in day 22 Apr 2016, When i arrive to Beijing airport i go to check Transit lounge near gate E10 ,the staff not helper, poor English speaking,the place was empty, A very limited selection of food and drinks,old lounge chair with stains. recommend to take a flights everywhere but....without Air China the worst customer service.
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Air China
Overall Value for Money
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Customer Service
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In Flight Entertainment
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Baggage Handling
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Meals and Beverages
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