Oman Air review by Patrick 2015-12-15

As a first time flyer on Oman Airline in the beginning of December 2015 it will be my last until management changes their attitude, policies and start helping and listening to the customer. Our return flight from Muscat to Dubai was delayed for 4 hours. Not unusual for travelers but for Oman airlines it was a disaster. We arrived to the airport 2 hours in advance (3pm) but no one, including the ticket agent knew of the delay. Supervisors were telling everyone that it was posted well before 2 pm for the 5:20 pm flight but no communication was sent to the passages. Some passengers were waiting as long as 11am for the connecting flight. But the worse was yet to come. They did nothing for us while we were waiting. We asked them if we would be compensated for the delay and they said NO. We asked them if we could sit in there award winning lounge upstairs and they said NO. We asked them if we could sit in a regular waiting area and it was allowed for 15 minutes until someone else kicked us out and told us to go somewhere else. When some of us asked an employee to put themselves in our shoes for one minute, he said “ I know if I were you I would be upset, I would complain."