Passenger Review

Spirit Airlines review by Michael

2 / 10

04 December, 2018 by

Economy Class

Recently I had made a flight reservation to fly to Vegas and back with a passenger. Unfortunately, we had a family emergency come up and had to cancel. I stayed on the phone with your customer department for over an hour and half. I was transferred, hung up on, and had to ask for someone who could actually speak clear English. Upon telling them that I needed to cancel the flight, I was told that there was a cancellation charge and that it was over $100 for each person and that there would be an extra cancellation fee adding up to over $79.00. I asked if there was a way to just change the flight to a different date so I wouldn't lose any money over something that I have no control over. After Joshua looked up dates in January I was told the same exact fees for cancelling would be applied to moving the flight. I asked to speak with his manager and was then told "this is the end of the line", I asked what the name of his manager was and was told Charlie, I asked if Charlie had a last name and was told he would not give me his last name nor would he transfer me to speak with anyone else period. This is robbery camouflaged as company policy. The fact remains that I paid for a service from your airlines and due to unforeseen circumstances had to cancel that service and now am being robbed of my money and time that I had to spend on the phone with the merry-go-round customer service. I understand a cancellation fee of maybe $25.00 for the inconvenience on the business of having to put the seats back up for sale but the fact remains that I received no service and therefore should not be paying your company to do absolutely nothing but give me the run around. This is an absolute outrage and downright a shame that a business is allowed to commit such monetary atrocities to any citizen but especially to one's that have family emergencies arise. I am appalled by the manner in which the customer relations is handling this and frankly will be letting everyone know what type of service to expect from an airline that boasts itself to be the cheapest. I now know better and frankly, will never fly on spirit airlines or pay for anything having to do with spirit airlines.

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Spirit Airlines

Spirit Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

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