Travelled a few times YYC-AMS-KWI and back in business class. Planes used on this route are the A330s which are old and the seats don't recline fully to be flat-beds. For this reason I have stopped flying KLM and now fly with LH/AC which offer more comfort for the price I pay.
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KLM
Overall Value for Money
2
Seat and Cabin Space
1
Customer Service
3
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline