Passenger Review

Alaska Airlines review by Mike

4 / 10

02 April, 2018 by

First Class

We were MVP last year, but came up less than 2000 miles short to qualify this year. We made a reservation last year for March 26 this year, and received an MVP upgrade when we made the reservation. When we checked-in 24 hours before the flight, Alaska revoked our upgrade, and hence our reserved seating, at check-in time. They explained that we don't qualify for the upgrade this year. They failed to notify us until check-in time, which put us at extreme disadvantage for rebooking our revoked reservation. How can we trust an airline that revokes our confirmed seats at check-in time? And they blamed it on our not achieving MVP last year. They should have notified us of this unfriendly policy in January, or even more customer-friendly, honor the reservation we made while we were qualified to make it. Revoking our upgrade at check-in is the most aggressive punishment, short of dragging us off the plane. We cannot trust reservations on Alaska Airlines. Not even first class. Alaska used to be a fine airline. Something has changed.

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Alaska Airlines

Alaska Airlines

Overall Value for Money

n/a

Seat and Cabin Space

n/a

Customer Service

2

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline