American Airlines review by angus 2015-12-10

I booked a flight with them for 6 of us from LA to Aspen. 2 months later they cancelled the flight. due to peak period in xmas all other flights were booked. I had to fly to another airport and with transfers add 6 hrs to our itinerary from Australia. They wouldn't pay the extra US$350 for the transfer that was due to their stuff up. Why is it if I change I have to pay all the extra charges they load up? All airlines fly the same planes to same destinations. the only thing they have to offer is the customer experience. Why don't they realise this? Crap service.