Aeromexico review by Rose

Worst experience with an airline, ever. They left our checked-on bag (which had our keys to our car to drive home from Chicago to southern Indiana, and our house keys) in Mexico City, which was our transfer city from Cancun to Chicago. We found this out when the bag didn't come in the baggage claim in Chicago. We told them about the missing bag, and they 1) thought we were lying about our bag, 2) rudely treated us like criminals trying to con our way into someone else's bag (???), 3) took forever to find out where the bag was, 4) took even longer to contact the Mexico City airport to tell them to put the bag on the next flight, 5) took so long to do that, that we had to stay an extra full day and a half in Chicago because it was not put on the next flight, 6) did not provide us with any compensation for our stay, did not offer any promotions, did not offer to pay for a locksmith into our car so we could drive home and get to work the next day or anything, and 7) bragged about how this situation might give them a bonus (I'm sorry, what?). The woman in charge of contacting Mexico City and our bag kept disappearing and was nowhere to be found when we needed information, and would not pick up her phone most of the time. Every time she interacted with us, she was rude and acted as if we were lying. She also had no sense of urgency, and told us she could not guarantee any sort of compensation for us, which made no sense. She admitted the airline made the mistake once we showed her our tickets, and seemed surprised (yeah, we didn't lie, thanks). Yet, there was no urgency or attempts to make it better for us while we waited in Chicago or compensation for us for missing work the next day. There was also no confirmation of when our bag would arrive. The airline made the mistake, and we suffered for it, without any sort of compensation. I will never fly with Aeromexico again. Never.