I found the customer service both on and off the aircraft to be better than competing budget airlines. But the inflight entertainment is poor. I know it's a little thing but if you're a nervous flier like me you rely on the entertainment to distract you. 4 episodes of nineties hit show Friends and four movies no one would ever choose to watch doesn't really cut it these days. I know it's a budget carrier but i paid the extra money and I was expecting something far better. EDITORS COMMENT: Great feedback!
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AirAsia X
Overall Value for Money
4
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline