American Airlines review by Joe 2016-03-24

American Airlines changed the size of the plane we are taking for our vacation. The new plane is smaller and now my family of 5 no longer has assigned seats, yet every one else on the plane has assigned seats and there are only random single seats available through out the plane. American's response was that this happens sometimes and all we can do is go on the website daily to see if someone cancels their trip and we can take their seats. The kicker is that the airline rep said that since my kids are 6 yrs old and under when we get to the airport they will have to rearrange seating to allow us to board since the kids cannot sit by themselves. This is an absurd practice since it will only cause confusion and anger at the airport. American should be proactive and resolve this situation ahead of time. I will never fly American again and will be telling everyone I know about this.