Passenger Review

Qantas review by David 2016-07-14

4 / 10

13 July, 2016 by ar

Premium Economy

We experienced the most incredible rudeness from a Qantas staff member when returning to Sydney from Hong Kong. When my partner politely asked for a replacement headset so he could watch a movie the male flight attendant sarcastically called him a baby. The flight attendant removed his name badge shortly afterwards and refused to assist my partner (one of the kindest and most polite people I know!) for the remainder of the journey. On our return Qanatas complaints fobbed us off and told us they were sorry but there would be no further communication on the matter. We were both disgusted with the way we were treated and the final insult was the fob-off. Qantas has gone down hill from once being a very good airline. The premium economy seats were steep and uncomfortable. The plane seemed old - several things did not work including the headset. The seat pockets and arm rests seemed smeared and greasy as if they hadn't been wiped down between flights. I will avoid Qantas in the future and travel on Emirates operated aircraft (their co-share partner) if I have no choice to use the airline.

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Qantas

Qantas

Overall Value for Money

3

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline