EVA Air review by Laura 2017-07-10

The customer service from this airline in Japan, specifically Okinawa is absolutely terrible. My husband and I had a shocking experience at the Naha airport. We did not travel together and were told that due to the airline's credit card policy, my husband would have to re-purchase his ticket with a different credit card than the one I originally used, at the time of check-in. He was never given that option however and simply told too bad he would not be able to make his flight and we would not get a refund because he could not present the card the tickets were purchased with (because I had it with me and had flown a few weeks prior). We had called weeks in advance of his flight to make sure nothing like this would happen and were assured it wouldn't be a problem for him to just re-purchase the ticket at the same price and then refund my card. He was treated so rudely at the ticket counter, and ultimately completey ignored. The EVA staff would not make eye contact and were avoiding him and walking away when he asked for help. This went on for hours until he missed his flight. Finally my husband enlisted some airport security personnel to intervene on his behalf and EVA reluctant