American Airlines review by Michael 2017-06-19

This started with the initial booking in March of this year, when we reserved our seats. When we checked a week before departure on the flight status advised that our seats had been cancelled. I called AA and was told our seats were cancelled on March 22nd by our travel agent. (Problem we did not use a travel agent, we booked through Expedia and they advised they cannot cancel seats) Expedia spent over 90 minutes on phone with AA to rectify. Expedia advised me that AA did cancel the seats and never notified us. AA then put us all over the airplane not together, I choose aisle Seat left side due to bad knee. They put me on right side. On the third leg of trip they did not book our two children but had them booked on the fourth leg. Again Expedia not AA to the rescue. First flight cancelled due to AC problems, no help at counter got help from AA on phone they booked us to phoenix, then to San Jose, problem we were going to San Fran where rental car was, they rebooked, got to Phoenix flight delayed due to no attendants, when attendants finally showed they were carrying Starbucks and Chikfilet, now we know why there were late. More to say but not enought characters left.