The check in process at BOS was quite time consuming due to a novice WestJet representative. The individual delayed the check in procedure due to her lack of knowledge in the position responsibilities. Her fellow representatives had to assist, which in turn took time away from their ability to help other customers.
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WestJet
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline