AirAsia X review by Edwin 2017-05-02

Booked a flight that kept coming up null decline (on their website) so changed date to the following day. The second transaction went through surprise surprise so did the original date that had said it was null and declined. They have now told me the only refund is the airport tax. They have been unhelpful every time I have tried to explain my situation especially because null and decline came up on their web site not my credit card. All I asked was my rightful refund and all they are prepared refund is the airport tax. I since found out Air Asia are in the top 3 most complained about company with Fair Trading. Buyers beware if you inadvertently make a mistake there will be no refund and if there is they make it as difficult as possible.