Swiss International Air Lines review by Stephen 2017-07-22

I live in Switzerland, a friendly and efficient country, and am a frequent flyer. The airline is unfortunately Swiss in name only. I have a gold frequent flyer card from this airline but despite that the experience is still awful: unfriendly, uncaring and frankly dishonest - the seat you reserve is unlikely to be the one you actually get, and the staff really just don't care. Previously I had an 'Hon Circle' frequent flyer card, the absolute top tier, from this airline, and the service was barely any better. I avoid this airline as far as possible, which is why I no longer have their top tier frequent flyer card. The stories are too many, and too frustrating to detail, but do yourself a favour, and avoid them too.