Qantas review by Min 2015-11-22

Flew on the QF22 from NRT to SYD earlier this year. The flight used was unfortunately their non-furbished Boeing 747. I was on the window seat in the economy class. Check-in and boarding was hassle free. Once we got on the flight, I realized most of the interior was really run down. It was quite disappointing they were using this flight for a 10-hour trip. To make matters worse, my window was not in-tact. The whole frame kept falling out of the window socket. I have never experienced this in flying hence I asked the flight attendants if this was safe at all. They assured me it was safe; however, once the flight started taking off, the window will rattle and the frame will fall out again. Most parts of the flight I will have to sleep on the window to keep it in place or have my elbow on it. I was not offered a change in seats although the flight was quite empty. After coming back to Australia, there wasn't an apology of how ridiculous it looks to customers other than a phone call from their Customer Care Team reassuring it was safe.