American Airlines review by A S

I can see by the reviews here that American Airlines could care less about bad reviews. I wouldn't even give them one star if I had a choice. For an international flight, we purchased additional miles for $1300 so that we would have enough miles to fly "main cabin extra". (This is an extra cost over regular coach because you get extra leg room and other benefits). Being claustrophobic, I needed the seats that we originally chose. AA changed the plane that they were going to fly to Australia (a 15.5 hour flight from LA) and took it upon themselves to move us to MUCH worse seats in the regular coach section. My husband is a Platinum flier for life with 3 million miles flown on AA. After speaking to several supervisors at the platinum desk and writing to customer service, I AA refused to do anything about it. At the very least, they should have refunded the $1300 that we had to pay to purchase extra miles in order to get the upgraded section! SHAME ON YOU American Airlines. It's no wonder that you no longer carry elite status in the airline industry if this is how you treat your customers who have been loyal to you for many years! Southwest Airlines and Delta airlines could teach you a thing or two about how to treat your customers right!