Passenger Review

Volaris review by Allen 2016-04-28

2 / 10

27 April, 2016 by ar

Economy Class

Volaris.Com traveler beware! You need to read the fine print in the Volaris legal section first. For an international travel you need to arrive at the Volaris counter 180 minutes before departure. On April 27, 2016 I arrived 60 minutes before departure at Chicago Midway to fly to Morelia, Mexico, & no one was present. I was not able to figure out how to print out my boarding pass from an email sent from Volaris. Therefore I had no means to get through TSA to the boarding gate, and had only a back pack as a carry on, so no baggage to check in, (I think). After reading numerous other Volaris customer complaints this might not be correct, as nearly any carry on is charged for. Bottom line is the flight left without me. Talking to Volaris employees on the phone they could care less (too bad, so sad), and I'm out the cost of this nontrip, time, and cost to park near Midway Airport for 6 days. EDITORS COMMENT: Thanks for sharing this important information with fellow travellers - great to know.

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Volaris

Volaris

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline