Passenger Review

Austrian Airlines review by San 2016-07-11

4 / 10

10 July, 2016 by ar

Economy Class

YYZ-VIE-IKA, June 5th and Return IFN-VIE-YYZ, June 30. YYZ to VIE was good, but impolite cabin crew. Once we got to Vienna, we found out our other flights (next segment and return) have been canceled without any notice. We only found out about cancellation at the gate in VIE; and again the most of the ground staff were impolite. We were informed that our next flights didn't exist anymore and they can put us on the next flight to IKA in 11 hours. Also we would need to contact Turkish airlines at our destination to book our return tickets as they have an internal agreement with them. Nobody apologized for what happened. We didn't even hear the word Sorry in VIE. Instead of that, one of the Austrian superintendent who was so rude said that they are not responsible to get us to our destination. !!!! DO YOU BELIEVE THAT! MAYBE THEIR RESPONSIBILITY IS SERVING FOOD TO PEOPLE. We asked to talk to their manager. After she made the manager we could talk to him. He gave us the same attitude. He was Rude, Impolite, snobbish,.. Again he didn't only say a simple Sorry for what happened there. Finally we convinced them to rebook us with Turkish at their desk NEVER FLY WITH AUSTRIAN AIRLINES

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Austrian Airlines

Austrian Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline