SriLankan Airlines review by christopher 2016-02-16

Where do we start. Despite flying Business Class we were refused entry to the plane even though Economy passengers were boarding. Twice we tried to enter and twice we were told to wait to be called. In the end we ignored the ground staff and boarded. A few upgraded passengers or Aircrew sat in front of us which resulted in my wifes meal choice not being available. My choice was accepted. When the food arrived neither of us received our choice. To overcome our annoyance the cabin crew provided us with two crew meals which they said were similar!!! There was little to no similarity and the presentation was no better than economy. We refused both. All of this within the first hour or two of our flight. The food generally was poor and the crews answer to our clear annoyance was to provide us with warm, cheap champagne. The in flight entertainment was average but spoilt by Chinese/Arabic sub titles that could not be removed even with the stewards help. My wife and I are regular Business Class passengers and have to say that the whole experience on Sri Lankan Airways was no better than Economy on other, larger Airlines. We will not fly with them again despite being regular visitors to Sr